Frequently Asked Questions

Get answers to common questions about Lunova AI Trading platform, data sources, and pricing.

Where does Lunova AI get its data from?

Lunova AI aggregates real-time market data from multiple premium sources including Bloomberg, Reuters, and exchange APIs across US (NYSE, NASDAQ), Hong Kong (HKEX), China (SSE, SZSE), and Australia (ASX) markets. We also integrate news sentiment from NewsAPI, social media sentiment from Twitter/Reddit APIs, and fundamental data from financial databases to provide comprehensive analysis.

How often is the data updated?

Market data is updated in real-time during trading hours with sub-second latency. Sentiment analysis runs every 5 minutes to capture the latest social media and news trends. AI model predictions are refreshed every 15 minutes, and weekly reports are generated every Sunday evening (UTC) for the upcoming week.

What is the accuracy of your AI models?

Our ensemble of 6 AI models (FCNN-LSTM-vSVR, Temporal Fusion Transformer, Amazon DeepAR, N-BEATS, GAN, GNN) achieves an average directional accuracy of 68-72% for short-term predictions (1-5 days) and 62-65% for medium-term predictions (1-4 weeks) based on backtesting over the past 5 years. Performance varies by market conditions and asset volatility.

How are your AI models trained and validated?

Our models are trained on 10+ years of historical market data including price action, volume, technical indicators, fundamental metrics, and sentiment data. We use walk-forward validation and out-of-sample testing to prevent overfitting. Models are continuously retrained monthly with the latest data and monitored for performance degradation.

What are your subscription plans and pricing?

We offer three subscription tiers: Basic ($49/month) includes 1 market access and weekly reports; Professional ($99/month) includes all 4 markets, daily reports, and sentiment dashboard; Enterprise ($199/month) includes everything plus custom portfolios, API access, and priority support. All plans include a 14-day free trial with no credit card required.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term commitments. If you cancel, you'll retain access until the end of your current billing period, and no further charges will be made.

Is Lunova AI suitable for beginner investors?

Yes! While our technology is institutional-grade, our platform is designed to be accessible for all experience levels. We provide clear explanations of AI predictions, educational resources, and intuitive visualizations. However, we recommend beginners start with our Basic plan and paper trading to familiarize themselves with the platform before committing real capital.

Does Lunova AI provide investment advice?

Lunova AI provides data-driven insights and predictions based on quantitative analysis, but we do not provide personalized investment advice. Our platform is a research tool designed to augment your decision-making process. All investment decisions are your responsibility, and past performance does not guarantee future results. Please consult a licensed financial advisor for personalized advice.